How Can We Help You Today?
Instant self-service diagnostic guides, real-time order and repair tracking, verified printer drivers, and priority engineer response across Sri Lanka.
Track an Order
Live delivery status across all 25 districts with courier tracking and scheduled delivery ETA.
Track a Repair
Real-time diagnostic bench inspection, OEM parts fitting, and engineer QA testing progress.
Warranty & Authenticity
Verify genuine TonerLanka 1-to-1 replacement warranty and official serial registration.
Live WhatsApp Desk
Instant 1-on-1 priority engineer consultation for urgent printer faults and quick triage.
Instant Diagnostic & Troubleshooting Guides
Step-by-step diagnostic checklists curated by our certified Colombo workshop technicians to fix 85% of printer issues without waiting for a visit.
Always pull jammed paper in the direction of the paper path. Never yank paper forcefully backwards against the feed rollers, as this can snap the delicate optical flag sensors or gear cogs.
- Power off the machine and open the front access door and rear duplexer.
- Grip the stuck sheet firmly with both hands across the full width of the page.
- Gently and evenly pull the sheet forward along the natural feed trajectory.
- Inspect the roller bay with a flashlight for tiny torn paper scraps before latching doors.
Certified Printer Drivers & Utilities
Genuine WHQL-signed universal print and scan drivers for seamless Windows 11 and macOS integration.
HP LaserJet Series Universal Print Driver (PCL6)
HP Smart Universal Scan & Print Utility
Canon Generic Plus UFR II Printer Driver
Canon imageCLASS / LBP PCL6 Driver Pack
Epson EcoTank L-Series Core Print & Scan Driver
Brother HL / DCP Mono Laser Complete Driver
Ricoh Aficio MP / IM Series PCL6 Driver
Submit a Support Ticket
Can't resolve your issue? Submit your printer details and our Colombo technical desk will review telemetry or dispatch an engineer.
Direct Emergency Channels
TonerLanka Quality Assurance
- Certified genuine OEM components and optical lasers.
- Comprehensive 90-day parts and labor service guarantee.
- Free return courier for all approved warranty claims.